Enhancing Consumer Engagement in Aged Care


Consumer outcomes and engagement are a key component of the Aged Care Standards for all aged care services.

  • How do your staff engage with consumers?
  • How could staff improve their engagement practice?
  • How does your service involve consumers in the design and delivery across all services?

Course Outline

In this 3-hour face to face workshop you will:

  • Explore what consumer engagement means for your practice;
  • Apply practical resources to enhance your engagement practice;
  • Identify engagement gaps in your service and identify one area that you could work on to improve consumer engagement;
  • Network with colleagues to share ideas and improve engagement practice; and
  • Be invited to be part of an online community to share ideas about consumer engagement practices.

What you will get from attending

  • Access to resources and toolkits to improve the engagement with consumers in your service
  • Creative ideas to improve engagement practice in working with individuals and consumers across your services
  • The opportunity to connect with people passionate about engagement through our online community of practice engagement group.

Target Audience

All people working in aged care services including in-home and residential aged care
including Team leaders, Co-ordinators, Case Managers, Facility Managers


Face to face for up to 20 participants or 3 by 1-hour sessions online


4 hours face to face or 3 by 1-hour sessions online

In-house programs

Ask us to run this course for your organisation. Contact us to discuss your requirements, ideas, and attendees.